1. The purpose:
DIDIOTO warranty policy is
only applied and implemented at DIDIOTO service centers. The subjects of
warranty are service, spare-parts and accessories provided by DIDIOTO.
2. Warranty period:
- 12-month warranty at
unlimited mileage from
the date of spare parts are installed and returned the car to customer.
- For tires, the maximum warranty period
is 2,000 km or 6 months, whichever comes first, with the condition is tire
pressure is always in accordance with the technical requirements, without
affecting the external factors (such as patched by stabbing, rolling, hitting a pothole, low
tire pressure, etc.)
3. Terms and conditions
Only service and spare-parts provided by DIDIOTO are warranted and
replaced under conditions:
- Vehicle operating under normal conditions
- No accident, theft, sabotage, collision, hit the obstructions, sharp
objects or sidewalk.
- Replaced spare-parts or
accessories still have DIDIOTO's warranty stamp.
- Poor quality spare parts
- Failure service
Note: Warranty still applies
when the car is transferred to other owners.
4. Scope of warranty
Only apply within Socialist Republic of Vietnam.
5. Free of charge warranty
All repairs under warranty (spare parts, labor) are free of charge.CASES NOT COVERED BY WARRANTY
1. External factors out of the control of DIDIOTO
- Impacts due to restrictions
of law or government regulation.
- Force majeure such as
war, riot, etc.
- Repairs or modifications
due to using wrong purposes (racing, overload), accidents, negligence,
arbitrary modifications, improper upgrades, connections, disconnections,
repairs, improper adjustments, arbitrary installation of spare parts /
accessories that cause damage to parts replaced by DIDIOTO.
- Corrosion by cosmetic or
vehicle damage due to road debris is not
- Damage or environmental
damage such as acid rain, chemicals, sap, salt, hail, rainstorms,
thunderstorms, floods, and other natural hazards are not covered.
2. No warranty for wrong material, lubricating oil leads to damage
the spare parts supplied by DIDIOTO.
Damages caused by misuse of fuel, lubricating oils that are not in
accordance with the materials specified in the “User manual” are not covered by
3. Maintenance expenses are charged to the owner
The works of engine
calibration, oil change, car washing, polishing, filter replacement, cooling
water, electrolyte, gas for AC, fuel, grease, additives, spark plug, fuse, bulb
(except halogen bulb, HID bulb, bulb with reflector), belt drive (except timing
belt), wiper blade, brake pad, clutch disc are permanent maintenance
requirements for all vehicles . These items are not covered by warranty.
4. Normal sound, vibration, nature devalue
Normal sound, vibration, corrosion or nature
devalue such as color, deformation, defect are not covered by warranty.
5. Additional expenses
Additional damage or related consequence such as phone calls, lost time,
missed work or commercial damages are not covered by warranty.LIABILITY OF THE OWNER
According to warranty terms & conditions, customers must be
- Use and maintain the vehicle in accordance with the instructions in
the "User Manual" of the vehicle.
- Keep the documents related to periodic maintenance schedule advised by
the manufacturer, as they are proving that your vehicle has been serviced
- Keep all documents, jobcards and invoices related to the replacement
of spare parts as proof of the service and parts provided by DIDIOTO.
1. Warranty locations
DIDIOTO Service Centers will be the place to make the necessary
repairs, using new spare parts for vehicles covered by our warranty policy. In
order to achieve optimum care and help your vehicle to have a long-term follow
up, DIDIOTO recommends that you should return to our service centers for
repairing or replacing your vehicle's parts.
*Location 1: 171 Ton Duc Thang street, Hoa Minh ward, Lien Chieu
District, Da Nang City
*Location 2: Lot B, Song Hanh street, An Phu An Khanh urban, An Phu
ward, District 2, Ho Chi Minh City
*And any other location belonging to the DIDIOTO Group
2. Travel oversea / move to other countries
If you travel or move to another country and occurrence of parts
provided by DIDIOTO is broken, this spare-part will not be covered by warranty.
3. Useful information
In case any problems occur, please prepare the following information:
- Accurate description of defects including operating conditions.
- Vehicle model and year of manufacture.
- VIN No or plate number of the
- Date for repair or parts replacement at DIDIOTO service center
- Which DIDIOTO Service center provided last service for your vehicle.
4. Call for help
- Please contact us via Hotline: 028 7300 2442
- Our website: https://didioto.com/
- Contact Service Manager of each location:
*DA NANG: 0978236259
Or contact our service
advisors for a complete explanation of the malfunction.